About IETA

Robin Federici – Founder

CPCU, AAI, ARM, AINS, CPIW

Robin C. Federici, CPCU, AAI, ARM, AINS, AIS, CPIW, began her career in the property & casualty insurance business over thirty years ago. She has in-depth knowledge and experience in both insurance agency and company operations and procedures. She is an experienced writer and presenter of IN-HOUSE instruction, webinars and streaming video programs.

For over fifteen years, Robin served as the Director of Education and Communications -- and then Assistant Executive Vice President -- for Rhode Island's largest professional trade association for independent insurance agents and brokers. During her tenure, Robin earned many awards including the prestigious L.P. McCord Education Award. In 2003, Robin formed her own training and consulting company, – Insurance Education & Training Associates, LLC (IETA).

Robin earned the Accredited Adviser in Insurance (AAI) designation in 1987. In 1992 she earned the Chartered Property Casualty Underwriter (CPCU) designation and in 1999, the Associate in Risk Management (ARM) designation. In 2011, she earned the Associate in Insurance (AINS) and the Associate in Insurance Services (AIS)

She is a past president of the RI Chapter Society of CPCU and served as a member of their Scholarship Board. Robin is also a past National Governor and member of the national Society of CPCU Board of Governors.

Ryan Bankas - President

Ryan has more than two decades of customer service skill in a variety of industries but began his career in property & casualty insurance over fifteen years ago. Ryan worked for many years as a residential & commercial producer for a small independent agent that contracted with more than a dozen carriers. He then went on to run his own local office for Allstate Insurance. He also has over ten years of experience in retail banking, including accounts and insurance services. He believes that having knowledge of both independent and direct sales insurance companies gives him a well-rounded understanding of customer needs and of the industry as a whole.

Ryan earned his Accredited Adviser in Insurance (AAI) designation in 2008. In 2010 he earned the Associate in Insurance Services (AIS)

Ryan is a devoted husband and proud father of three.

Testimonials to IETA's creative approach to learning...

Jerome Trupin CPCU, CLU, ChFC, TRUPIN INSURANCE SERVICES

"Super job today, Robin. One of the best seminars that I've ever attended (or presented). It was a stunning performance. And you can quote me!"

Insurance Consulting for Public & Private Entities, Sleepy Hollow, NY. (Presentation to the Westchester Fairfield Hudson CPCU Chapter at UCONN in Stamford, CT)

C.N. – Montpelier, VT

"I was in your [P&C Pre-Licensing] class. I just wanted to let you know that I did pass my [VT licensing] test on Friday. You are a great teacher! I had taken this class once before, 3-years ago when I first was hired, and the teacher I had back then was not helpful at all. So, I just wanted you to know that you really were a huge help and thought it would make you feel good to know that I passed. Thanks!!"

J.G.

"I wanted to take the time to tell you that I passed the exam for P&C [license]. You did a great job preparing us for the exam and presented the material in an easy to understand format. I thank you for your training as well as your gift you gave us at the end of the course. I used the gift and had a very positive non-stressed test day...I hope to see you soon to get some CE courses done."

K.M.

"The case studies [in Ethics - Is it Relevant to Insurance?] really cause you to think about your job completely, beyond the day-to-day activities we complete for our clients."

M.L.

"I want to personally thank you for having this class. It’s funny how America has become so "computerized", and when you actually have to look something up it may become a challenge. Working with my team yesterday made us look for the answer rather than sending a client to claims. With the understanding of reading a policy has not only made me gain knowledge of how to actually read a policy, but it's going to help me be a better CSR. Thank you again. I look forward to seeing you in August for another class."

C.V.

"Robin has a great teaching/speaking style. She knows how to keep us interested and engaged."